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Decision Support Services

Best Practices, LLC is a recognized leader in research designed to improve your company's performance by assessing and analyzing the winning practices of leading corporations. We apply our methodologies for best practice performance improvement across industries, but have developed special expertise in the bio-pharmaceutical space.

Our ongoing work in the bio-pharma segment has produced targeted studies in these areas:

· Product Launch and Lifecycle Management
· Pharmaceutical Marketing and Brand Management
· Alliances and Partnerships
· Clinical Development
· Pharmaceutical Manufacturing and Quality Operations
· Medical Affairs
· Competitive Intelligence
· Pharmaceutical Budget Planning

We are actively involved in studies that address the large-scale transitions currently taking place within the bio-pharmaceutical industry. BioPharma-in-Transition represents an evolving practice area focused on changing paradigms in these critical areas:

· New Product Planning, Commercialization, and Launch
· Sales Models and Tactics
· Marketing Leadership and Development
· Regulatory Environment

Our research capabilities and reach also extends beyond bio-pharma. In the last decade Best Practices, LLC has designed, executed and delivered a wide range of projects across multiple industries:

· Financial Services (Call Center Optimization, HR Resource and Investment, Customer Experience Management, Quality)
· Heavy Manufacturing (HR Resource and Investment, Quality, Product Launch)
· Telecommunications (Call Center Optimization, Customer Experience Management, Quality)

For more information contact our decision support team below:


Contact Us


Chris Bogan
President & CEO
(919) 403-0251 ext. 228
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Mark Schoeman
Senior Manager, Research and Advisory Services
(919) 403-0251 ext. 258
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Cameron Tew
Manager, Publishing and Research Operations
(919) 403-0251 ext. 246
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Gary Shaw
Vice President of Research and Advisory Services
(919) 403-0251 ext. 226
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Anna Buhr
Manager, Global Benchmarking Council and Research Operations
(919) 809-7560
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