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Benchmarking Surveys
Welcome to Best Practices, LLC's knowledge exchange survey service, designed for you to quickly access solution-oriented insights into your critical business challenges.
- GBC members can initiate one online knowledge exchange survey a year.
- Participation in these surveys is open to both GBC members and non-members.
- All participants receive a free copy of the final presentation with complete findings.
- Company data is blinded in the results.
- Findings are archived in the Best Practice Database.
Current Surveys  |
Call Center Excellence: Customer & Performance Management -
Survey Topic: Call Center Performance
Intent of Survey: In the current economy, call center productivity and performance is more important than ever. Under-performing call centers can damage customer relationships and leave their companies at a competitive disadvantage. This benchmarking research study will probe critical call center systems that support productivity, effectiveness, service, and execution excellence. Study topics include call center models and structures, operational efficiency metrics, knowledge resources and management to support productivity, complaint resolution, and differentiated service levels for key customer groups.
Job Title(s) Requested to Participate: This study seeks input from executives, directors, and managers of call / contact centers that support customer service, sales, order management, or technical help - or a combination of these functions.
Expected Time Commitment: 15 minutes
Completion Target Date: Participant responses are requested by April 2, 2010 Begin The Survey
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Download the
GBC Survey
Guidelines
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