Customer Service Best Practices
Best Practices, LLC has conducted extensive research in the field of Customer Service. Browse through and sample our published Customer Service research in the topics below:
| |  | Transforming Contact Centers into High-Performing Sales Channels: Building Service that Sustains Sales
Economic, competitive and regulatory pressures have companies investigating new measures that will protect and expand customer relationships and cost-efficiently expand sales efforts. Transforming Contact Centers into High-Performing Sales Channels: Building Service that Sustains Sales will help you develop your contact center service representatives for sales excellence.
This Best Practices®, LLC report offers a unique opportunity to see how top companies such as Bank of America, Citigroup, Dell Computer, IBM, Lands’ End and Medtronic drive sales, increase customer loyalty and expand customer relationships by enabling service representatives to cross-sell and up-sell.
Managing World-Class Call Centers: Site Visit Findings
Our most comprehensive call center report! Improve processes, performance measurement, and human resource management to transform your call center into a world-class customer service tool. If you've ever wondered how companies like Federal Express, L.L. Bean and Fidelity Investments maintain exceptional levels of customer satisfaction, this report is for you. Focusing on customer service integration from call center development to employee training, this Best Practices Benchmarking® Report examines the key processes and management philosophies that have allowed these companies to succeed.
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