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Customer Service > Customer Service Measurement
Customer Service Measurement Research

Achieving World-class Customer Service 
Be a market leader in the competitive Internet market... (ID CS-56)
Companies Profiled: 3Com, 3M, Acipco, Alagasco, more ...
Price: $2490.00   Free Excerpt Available
Improving Customer Satisfaction and Retention through Differentiated Service Levels 
Tailor service offerings to reflect customer value... (ID CS-53)
Companies Profiled: AT&T UCS, Citigroup, IBM, Wells Fargo
Price: $2358.00   Free Excerpt Available
Best Practices in Customer and Employee Satisfaction Management 
Discover what people think about your company, services, and products... (ID CS-54)
Companies Profiled: abt Associates, Allnet, American Airlines, Avis, more ...
Price: $1182.00   Free Excerpt Available
 


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